Frequently Asked Questions
Q.Does the price include set up and delivery?
A.
A delivery fee applies to all rentals and is calculated based on your event location. We take pride in offering affordable, competitive delivery rates to help keep your celebration budget-friendly!
Setup and takedown of all inflatable rentals are included at no additional charge. If you need chair and table set up please call us at 6233089714.
Q.Are you near me, where do you deliver a bounce house? Where will deliver a waterslide?
A.
We are near Avondale, we are near Goodyear, we are near Buckeye, we are near Tolleson, We are near Surprise, We are near Laveen, We are near Verrado, We are near Peoria. Call if you have questions about your area!
Q.How long can i keep the waterslide? Can i keep it overnight?
A.You can rent a bounce house for the day, You can rent a waterslide for the day. Prices are set for all day fun. Overnight rental is available at no extra charge however must be in a secure area, non public and pets must be kept away.
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the location.
Q.Looking for a clean sanitized bounce house or waterslide.
A.Our bounce houses, our waterslides our equipment are cleaned and disinfected and sanitized after every rental.
Q.Do we have to keep it plugged in the entire time?
A.Yes and no. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. Only after your event has concluded you may turn off the blower. However we ask that you allow dry time for water equipped inflatables . We will inflate for inspection at pick up,
Q.What payments do you take?
A.An initial major bank/credit card is required upon ordering. However you may pay the balance by cash, card or even Zelle at delivery. Please have exact change as our drivers do not carry cash.
Q.What if we need to cancel or reschedule?
A.
We understand that unexpected things happen and plans can change. We're happy to help you reschedule your rental whenever needed! If you cancel at least 48 hours before your scheduled rental, we can issue a refund minus the deposit. Don't worry, though—your deposit won't go to waste! It can be applied as a rain check toward a future rental for up to one year.
Q.Do you require a deposit?
A.All reservations require a credit card deposit to secure your rental items for your selected event date. Deposits are non-refundable, as the equipment is reserved exclusively for your event.
We understand that plans can change! If you need to cancel, your deposit will be honored as a rain check valid for one full year from your original event date. iSimply apply your deposit toward a future rental within that time.
Q.How big are the bounce houses? How big are the waterslides?
A.Most of our bounce houses are 13’ x13’. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Waterslides and bounce houses need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the inflatable. The sizes listed with each jumper include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Q.What about the big jumps? Any special requirements?
A.Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.We can set up on grass and turf (our favorite and best for the kids). We can set up on 1/2 round landscape rock. We can set up on asphalt. We can set up on concrete. We can set up on dirt. Please note there is a surface fee charged for wet slides set up on dirt or dirt/grass mix landscape (charged at checkout).
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link on your quote that you are prompted to sign in order to proceed,
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. shoes worn, Pets, sharp objects, or not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can be costly. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.